HERE YOU FIND

frequently asked questions.

On this page we answer frequently asked questions about our offered products and the ordering process here in the store.

WE ANSWER YOUR

Questions all around your purchase.

General

Is my data transferred securely?

The protection of your personal data is very important to us. For this purpose, we use the latest technology and apply the transmission standard SSL (Secure Socket Layer). This enables us to ensure that your data is not read by third parties.

Before ordering

I am still unsure whether the product is the right one. Are there alternatives to purchase?

Of course. You have the following options:

  1. Consultation
  2. Live Demo
  3. Trial version

Please contact us for a free and non-binding consultation. Our experts will be happy to help you. Instead of or in addition to a consultation, you can also request an appointment for a live demo for the product of your choice without obligation and free of charge. You can try Dynamics 365 Business Central for 30 days free of charge and try out the deployment options Essentials and Premium. If you decide to purchase licenses, your data that you added to the trial version will remain intact. The test account is free of charge and without obligation. It ends automatically after 30 days. You do not need to cancel the test account separately. The software will only become chargeable when you order the software and enter into a binding purchase agreement.

How long is the contract period of the cloud products?

The contract period extends over 12 (twelve) months with monthly advance payment. If you do not cancel the subscription thirty (30) days before it expires, the term will be automatically extended by twelve (12) months.

Do all prices of the cloud products understand themselves as prices per user?

Microsoft products (Microsoft Dynamics 365 Business Central, Microsoft Power Platform and Microsoft 365 (formerly Office 365)) have prices per user. Our add-ons (e.g. anaptis Mobile Logistics) have prices per client. A client is in this case a company or group of companies (if there are several branches or subsidiaries).

During ordering

How do I make an order?

Shopping at the anaptis store is easy and secure. Follow these few steps to place an order:

  1. Inform yourself and add your desired products in the desired quantity to the shopping cart.
  2. Continue shopping by adding more products to the shopping cart or complete the purchase.
  3. If you want to finish your purchase, click on “Checkout” and follow the steps below in the purchase process. After completion you will receive an e-mail as order confirmation.

Is there a minimum order value?

No, there is no minimum order value.

What payment options do you offer?

Currently you can pay via PayPal. For you as a customer the payment via PayPal is free of charge. We will pay the fees for the transaction.

Is it possible to order by phone or fax?

No, we can only accept orders in writing – via the contact form on our website or the shop.

How do I contact customer support when I need help?

You can contact our customer support

  • by e-mail support@anaptis.com and/or
  • by telephone under +49 (0) 251 917 996 0 in Münster or under + 49 (0) 931 205 92 150 in Würzburg

from Monday to Friday between 9 and 17 o’clock.

How quickly will I receive an answer to my customer support questions?

Within the regular working hours (on weekdays from Monday to Friday between 9 and 17 o’clock) we are always available.

Should we miss a call, we will call you back within 60 minutes on average.

Inquiries by e-mail are usually answered within a response time of four hours (if the message is received by 14:00, otherwise on the following working day).

In individual cases, however, it can deviate from this.

After ordering

Can I view previous orders?

You can view information about your previous orders as well as your subscriptions in your personal account in the anaptis shop.

How do I check my order status?

You can check the order status in your personal account in the anaptis shop. We will also send you e-mails as soon as the status of your order changes.

When and how do I get an invoice?

Invoices are issued immediately, at the latest by the end of a month. You will receive them by e-mail as PDF.

When is the invoice due?

The invoices are due for payment immediately.

Can I set up any store products myself?

Yes, all settings and setup steps can be done via the user interface. Our team will support you step by step and answer all questions if desired.

For the import of master data to Dynamics 365 Business Central, Microsoft offers the simple upgrade service “RapidStart”.

Can anaptis help me with the setup?

Of course. To set up Microsoft Dynamics 365 Business Central, simply purchase our setup package in the store.

For all other products, support services are billed at 15-minute intervals according to the conditions agreed with you.

How long does it take to set up the cloud solution?

The duration of the setup of your cloud depends on different parameters.

If you wish to do so, you should first consider the Microsoft 365 environment that may already be set up for you. If this environment is not yet available, we should agree with you before setting up Dynamics 365 Business Central whether we will take over this environment for you and under what conditions (new user accounts or takeover/synchronization of the local Active Directory accounts for easier administration). This may then take further time.

Furthermore, it must be agreed in advance whether and which useful extensions are to be included in the system (e.g. a module for the area “Wage & salary” or a module in the area of production). Also the installation of such an extension requires time for coordination and execution.

We should therefore work out together in advance what is to be achieved in concrete terms.

How long does it take to set up the on-premise solution?

More time must be planned for the setup of the on-premise (local) components, since the necessary server systems (database, application, etc.) must be provided. No more concrete statements are to be made here, since this must always be coordinated individually with you.